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Application Support Engineer

Description :

You will provide support to applications and projects  within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis .

Principal duties and responsibilities :


  • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing…) with our infrastructure provider
  • Implement, integrate and support third party software as well as internally developed applications within the IT Services
  • Support the production environment 24/7 and will solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
  • Analyze problems and resolve issues and will perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
  • Ensure the integrity of the production environment and will implement upgrades or new products that are critical for the daily operational business
  • Create  and update all documents related to applications and their supporting systems.
  • Perform all other duties as assigned.
Knowledge and Qualifications: 
    • Equivalent to the completion of at least 2 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
    • 3-5 years of experience in a similar position, ideally in the banking or financial sector
    • Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as 
      • AIX, Microsoft Windows
      • Oracle, SQL
      • Websphere Application Server
      • Kornshell, VBscript
    • Preference is given to individuals with a background on Linux
    • Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage as well for Powershell and/or PL/SQL
    • Previous experience providing IT support in a 24-hour operational environment preferred


Skills :
  • Team player with strong interpersonal skills 
  • Willingness to contribute and support a Knowledge sharing culture 
  • Positive Attitude and Customer Focus 
  • Communication Skills in English and French (Verbal, Written, Interpersonal, Proactive listening) 
  • Innovative thinking and problem solving 
  • Effective time management
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability  to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
  • Willingness to work weekends as required

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